BOOKING POLICY
By proceeding with a booking, you will be confirming on behalf of you and the rest of your party that you agree to the Booking Policy below.
If you have any further queries, please address it with a member of the team when making your enquiry.
Deposits: Table Bookings
A deposit may be required during peak times and for larger parties. This will not be refundable, but it will be fully redeemable on the day of your booking. If you need to cancel your booking, we will need 48 hours notice in order to issue a full refund on your deposit.
Failure to cancel within 48 hours of your booking will result in a forfeit of your deposit. If you have purchased a package to secure the area and fail to cancel within 48 hours of your booking, your deposit will be deducted as a cancellation fee.
Please be aware that if you choose not to use your deposit at the bar on the day, this will not be refunded to you as it is a minimum spend for the area.
Grace Period
Please arrive on time for your booking, as we will only be able to hold the area for 30 minutes. Failure to arrive within this time will result in us offering the area to another party and a forfeit of any deposits paid.
For parties that have not paid a deposit, we will hold the table for 15 minutes before we offer it to another party.
Food Allergens
At The Bear’s Head, we take food allergens very seriously, so if you or any member of your party have an allergy, please let us know. We have an allergen list showing all of the 14 allergens legally required that are contained in every dish on our menu. We have strict procedures in place for taking and preparing allergen orders, however, even with the considerable efforts we go to unfortunately we can never 100% guarantee that our dishes will be totally free of allergens.
Challenge 25: Bring your ID!
We’re sure you’re already aware, but as much as we would love to have everyone join the party, we are unable to allow under 18’s into the venue from 8pm.
Last entry for under 18’s will be 7pm.
We run a Challenge 25 policy here at The Bear’s Head, so if anyone in your party is lucky enough to look under the age of 25, please inform them to bring a valid ID on the day if they wish to have any alcoholic beverages.
Responsible Drinking
The Bear’s Head promotes safe and responsible drinking. Always know your limit. We will not serve or allow entry to anyone who appears intoxicated, and you will be asked to leave the premises if you are intoxicated.
Dress Code
We have a smart, casual dress code here at The Bear’s Head. We also cannot allow any offensive or rude materials and decorations.
