BOOKING POLICY
By proceeding with a booking, you will be confirming on behalf of you and the rest of your party that you agree to the Booking Policy below.
If you have any further queries, please address it with a member of the team when making your enquiry.
Deposits: Table Bookings
A deposit may be required during peak times and for larger parties. This will not be refundable, but it will be fully redeemable on the day of your booking. If you need to cancel your booking, we will need 48 hours notice in order to issue a full refund on your deposit.
Failure to cancel within 48 hours of your booking will result in a forfeit of your deposit. If you have purchased a package to secure the area and fail to cancel within 48 hours of your booking, your deposit will be deducted as a cancellation fee.
Please be aware that if you choose not to use your deposit at the bar on the day, this will not be refunded to you as it is a minimum spend for the area.
Please be aware that our booking terms and cancellation policy varies depending on the type of booking. For example, our Match/Event Day Tables and Christmas Functions have specific cancellation terms. Please see the dropdown options below for specific booking types.
Grace Period
Please arrive on time for your booking, as we will only be able to hold the area for 30 minutes. Failure to arrive within this time will result in us offering the area to another party and a forfeit of any deposits paid.
For parties that have not paid a deposit, we will hold the table for 15 minutes before we offer it to another party.
Food Allergens
At The Bear’s Head, we take food allergens very seriously, so if you or any member of your party have an allergy, please let us know. We have an allergen list showing all of the 14 allergens legally required that are contained in every dish on our menu. We have strict procedures in place for taking and preparing allergen orders, however, even with the considerable efforts we go to unfortunately we can never 100% guarantee that our dishes will be totally free of allergens.
Challenge 25: Bring your ID!
We’re sure you’re already aware, but as much as we would love to have everyone join the party, we are unable to allow under 18’s into the venue from 8pm.
Last entry for under 18’s will be 7pm.
We run a Challenge 25 policy here at The Bear’s Head, so if anyone in your party is lucky enough to look under the age of 25, please inform them to bring a valid ID on the day if they wish to have any alcoholic beverages.
Responsible Drinking
The Bear’s Head promotes safe and responsible drinking. Always know your limit. We will not serve or allow entry to anyone who appears intoxicated, and you will be asked to leave the premises if you are intoxicated.
Dress Code
We have a smart, casual dress code here at The Bear’s Head. We also cannot allow any offensive or rude materials and decorations.
Festive Buffet
Festive Buffet
There must be a minimum of 15 guests ordering from our Festive Buffet Menu.
Minimum Spend / Deposit
A deposit must be paid in advance to book the area. This will not be refundable on the day of your booking, but it is fully redeemable as a bar tab, or against any of our food packages. Any outstanding balances will need to be paid prior the date of your booking.
Arrival Information
When choosing your arrival time, please be aware that we have a grace period of 30 minutes. If you are later than this on the day of the booking, then we will offer the area to another party. This will result in a forfeit of your deposit. Due to other scheduled bookings on this date, we regret that we will be unable to extend your allocated time for any late arrivals.
Payment Deadlines
Full payment on any outstanding balances for your booking will need to be made 14 days prior to your booking date.
Buffets and Food Deadlines
Final food choices will need to be made 14 days prior to your booking date. Please note that for those ordering from our buffet menu, your buffet will be served approximately 30 minutes after your stated arrival time. This allows us to ensure everything is fresh and perfectly prepared for you and your guests.
Cancellations
• Cancellations made more than 14 days prior to your booking date will incur a 25% cancellation fee, deducted from your deposit.
• Cancellations made within 14 days of your booking date will result in the forfeiture of your full deposit.